Heavy Duck

EVE Asset Manager FAQ

Q. How do I report bugs?

When the error dialog pops up, press CTRL-C on your keyboard to copy the error message to the clipboard. Then paste it into an e-mail to wjrogers at gmail. Please put “EVE” in the subject line somewhere. Also be sure to mention the version of EVE Asset Manager you are running, to help preserve my sanity. Thanks!

Q. I clicked “Refresh Assets,” but my assets didn’t update?

When you click “Refresh Assets,” the application checks the cache time on each asset XML file in your local cache. It will only contact the EVE API to retrieve updated data if the cache has expired. For asset data, the results are cached for 23 hours. Wait until at least 23 hours have passed since the last time you refreshed your assets and try again.

Q. But what if I want to look at my assets on more than one computer?

Use a caching proxy for the EVE API. This means that EVE Asset Manager queries the proxy, and the proxy queries the real EVE API on its behalf. You can find a public one at http://api.eve-dev.com/. To use it, click “Options > Options…” and put “http://api.eve-dev.com/” in the box labeled “EVE API Proxy”.

Q. I’m running a 64-bit version of Windows, and I got an error at startup, what’s wrong?

That probably means you are running a 64-bit version of Windows, but you downloaded the 32-bit version of EVE Asset Manager. Please download the zip file labeled “(x64) (for 64-bit Windows)” and try again.

Since version 1.6.0, there is only one build of EVE Asset Manager, and this should no longer be a problem.

Q. I got an error “(200) HeavyDuck.Eve.AssetManager: Current security level not high enough.”

This error means you are using a Limited Access API Key. You must use a Full Access API Key for the application to work. You can read more about this and get your key at http://myeve.eve-online.com/api/.

Q. Can you please add more information about blueprints, such as whether they are copies, ME/PE, etc.?

Unfortunately, none of this information is available from the API. It is impossible to distinguish blueprint originals from copies.

Q. How do the search field And/Or choices work?

This is slightly unintuitive but ultimately the simplest way to do this, so please bear with me. If the first field is set to Or, then all Ands will be grouped together. If the first field is set to And, then all Ors will be grouped together. Some examples will probably help:

Note that using a single Or when the first field is And (or vice versa) will have no effect whatsoever. You have to group two or more of the alternate operator together.

Q. What’s up with items that have blank Locations and “???” locations in my reports?

These items are inside an “Office” item with a locationID attribute that does not correspond to any station or solar system in the static data dump. I had an educated guess about what this means, but then I had another thought, so for now I will just say that I haven’t discovered how to fill in the location of these items correctly.

Version 1.6.0 fixes this problem using this method: http://myeve.eve-online.com/ingameboard.asp?a=topic&threadID=667487.

Q. My PC is behind a proxy server that requires authentication, how can I configure EVE Asset Manager to use my proxy settings?

First, set up your proxy and authorization credentials in Windows’s “Internet Settings” control panel.

Then create a file named EVE Asset Manager.exe.config in the same folder as EVE Asset Manager with this content:

Thanks to Dimitry Turevsky for this question and answer.